Wednesday, October 11, 2006

Why I need Prosac!

I really wanted this to be a funny post about how service people keep you waiting for them but basically I am just really ticked off about this and I can't think of anything funny about it right now. This will be a rant rather than a comedy essay (feel free to check out now)


Monday while I was out, the yard guys came by and left a message on the machine that we had a water leak in the yard. Lo, and behold , they were correct. So I called our lovely plumbing service people to come fix it. They told me they would be there in an hour, then they called and said they would be there in a few hours, then they called and said they would be there the next morning.

Hubby came home took a look at it (I wasn't sticking my hand down that hole with frogs, snakes and who knows what else) and figured out that it was a crack in the pvc pipe leading to the pressure regulator, that above mentioned plumbing service installed last year. He had us take our baths and fill up the tubs with water so we could flush the toilets and then hubby turned off the water.

Plumber came next morning and starts working on part and it begins to rain. So he put a temporary patch on it and turned our water back on. He assured me that he would be back out early the next morning to fix it, as long as it was not raining. No problem, I even had him look at the leaky shower in the Master bath. He said he would bring the part and fix it when he finished the outside job.

So far, so good, everyone is happy. This morning I wait for him until about 10:30 and when he does not show I call his company office. Oh, he will not be able to come untill 4 pm. Why didn't he tell me that before instead of having me wait all morning for him?I had several errands to run and had lost the whole morning waiting on this guy. I told them that it was fine if he came at 4 but he had to finish the job by 5 :30 because I had to leave at 5 :30. They did not know if that would give him enough time, so they said he would come out between 8 and 10am on Thurs. That would be fine as long as he is here and finished by 10:30 because I have to leave to go to work(at the school) at 10:30. Oh well, then they will have the tech call me at 3 pm because that may not be enough time, I can talk to tech and work something out. Fine.

4:15, still no call from Tech. So I call company again, oh they just talked to Tech and he will come out between 8 and 10 tomorrow morning. "Well he better come at 8 because I will be leaving at 10:30". Oh they will give him the message but he should be there before 10 or will call me and tell me he is not going to make it. I thought I was the deaf person here! Did I not just say, he had to come early that I would leave at 10:30 and they are saying he will be here at 10 am.

So tomorrow for the 3rd day in a row I will be waiting for the plumber to show up, Anybody want to lay wagers as to if he will actually show up this time? I guess they just assume that since I am a stay at home mom that I just sit around and eat bon bons all day and have nothing better to do than wait on the %$#@ plumber!


So say a little prayer for me tomorrow that I can control my temper and my tongue as I deal with my less than punctual plumber!


aggiejenn said...

Grrrr. I feel your pain. Hope he actually shows up and finishes that job in a jiffy!!

MAK said...

Well it is 10 am and he is not here, nor has he called to tell me when he will be here. I think this company has lost a customer.

Niki said...

What a joke when companies promise good customer service then don't understand why people are sop impatient when they don't deliver.

Just catching up awesome that you're starting to have interpreted services at Northside!!! That's awesome! Signing is something I've always wanted to learn, but never did - other than baby sign for a few words here and there. Godd for you guys!

Dee O'Neil Andrews said...

I wouldn't have been able to write a funny post from those circumstances, either. Dying and writing funny about that is one thing, but plumbers and service people - not funny at all in any way, shape or form.

I'd probably be in tears by the time you were writing and not be able to write about it for another couple of weeks! Seriously!

So . . . how are things now, or should I ask?

Hang in there. Dee